Return policy

We want you to be completely satisfied with your Jovikids purchase.Yet, we understand that sometimes a product just doesn’t quite fit. No worries, we are still here to make your returns easy.

General information for all returns:

• Please make it a priority to contact us before you return a product, send email to marketing1@jovikids.com or contact us via Live Chat，We will provide you with a return address
• All returned items must be disassembled and repackaged as they were originally received. Items returned in other than “like new” condition will be subject to a 10% restocking fee to cover repairs or part replacement. The restocking fee will be deducted from your refund.
• Returned items are subject to inspection prior to issuing a refund.
• A refund will be issued the next day once the item has been inspected, which may take 4-6 days to be processed by your credit card provider.
• We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim.
• Orders made via 3rd-party sellers, including Amazon, are not eligible for our return policy.

30-day risk-free return policy:

• You are free to return any item* within 30 days of receipt.
• A 30-day, risk-free return policy applies to all items*.
• Please contact us at marketing1@jovikids.com with your order number before returning.
• Keep the product in its original packaging and send it to our designated area (this area will be given after you notify us of the return by email)
• No shipping fee is applied for the return of the item as long as it complies to the 30-day, risk-free return policy.

What's Not Returnable / Refundable? (*)

• Subjective return requests that are not due to our products
• Bulk orders of more than three items - We do not accept returns on bulk orders. For this reason, we suggest that you order just one item to test before placing an order for more than three of any one item.
• Special Order items (Items that are made to order).
• The shipping fee by the customer paid for premium shipping service.
• Clearance and re-sale products with original package.
• The paid shipping amount (such as CEVA Beyond Zone extra shipping fee)