FAQs
Does Jovikids support live chat?
8.30 a.m. to 5.30 p.m. from Monday to Friday.
9.30 am to 4.00 pm Saturdays Live chat open
How do I know that my order has been successful and when my shipment will be shipped?
You will receive an email when we accept your order and the goods are shipped.
I’ve lost my instruction manual. Can I get a new one?
You can find the electronic manual for your product on this page
What should I do if i recieve the wrong items?
We apologize for any shipping errors. Please contact us with your order details and a photo of the received item, and we will arrange the delivery of correct one the soonest.
How do I register my product?
follow the step in this link
Where do I find my batch reference?
Usually the The batch reference of your car seats is printed on the bottom of the seat.
How long is the Jovikids warranty?
We offer a 3-year warranty against non-human intentional damage.please send pictures or videos to our email service@jovikids.com and we will handle it the soonest.
How do I make a warranty appointment?
follow the step in this link
What is ISOFIX?
isofix helps stabilize your car seats
For more information (link)
What is the difference between ECE R44/04 and ECE R129?
For more information click （link）
Contact Us
Do you have any question?
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